Support Information | MediAnswers | Training Videos | Downloads |  Support Contracts

JB Medical is proud to introduce another support feature for our clients and soon to be clients.  Due to JB Medicals drive to offer many lines of assistance to our clients, we’re now opening one of these lines of support to the public by offering MediAnswers.  MediAnswers is a free support email request system whereby you may ask a support question to our team of technicians.  If we are able to answer your question by email; you will receive an email response from us.  
 
You may begin by filling out the questionnaire below.  JB Medical will only use your contact information for internal use only; your information will never be sold or given to 3rd parties.  Please be sure to check your SPAM filters if you don’t receive a response within 5 days from us.  It is very possible that our email may have been flagged by your software.
 
In the event that either, we are unable to resolve your issue with an email response, or the issue that you’re having requires additional support by us, we will contact you with your support options.

Company / Practice
First Name:
Last Name:
Address:
City:
State:
Zipcode:
Phone:
Fax:
Email:
What is your question or problem?
Please be as detailed as possible regarding your issue.  Always give the error message, as well the steps that you took to get your error (i.e. what you clicked on to get the error).  Doing so will allow MediAnswers to accurately answer your question and resolve your issue as quickly as possible. Not submitting this information will cause delays in our response.
What product are you having problems with?	Medisoft Office Hours Medisoft Clinical MediNotes
What version of Medisoft do you use?	v17 v16 v15 v14 v12 v11 v10 v9 or earlier
Problem Details & Steps to Reproduce:

Answers to some common Medisoft Issues

1. How do I resolve a 6420 Error?
2. How do I resolve a 7004 Error?
3. How do I use Cycle Billing in v10?
4. How do I create Custom Menus in Medisoft?
5. How do I format box 32 to print Practice information when no facility is entered?
6. How do I install Medisoft Basic or Advanced?
7. How do I install Medisoft Network Professional?
8. How do I setup Claim Rejection Messages for my statements?
9. Understanding Cases in Medisoft